i was delighted by this =D

previously, i hav lodge a complaint at delicous official website about their poor damn bull shit service and my unsatisfaction on their service regarding the delicious in jalan tun razak. i felt amazed by their immediate response about my complaint and get a feedback in an afternoon time. hehe... i really look for their improvement and not just sending a promised reply. because i really upset and get mad with their poor service on last tuesday. well, i think they really make an effort on improving ^^

my reply after their follows up:
to your concern, i am appreciating it so much and look for your improvement in future.

their apologize and promised email:
> From: kelvin@delicious.com.my
> To: steron.s@hotmail.com
> CC: reuben@delicious.com.my; wan@delicious.com.my; suriyadi@delicious.com.my; samantha.sam@delicious.com.my
> Subject: RE: complaint
> Date: Fri, 1 Jul 2011 17:29:17 +0800
>
> Dear Steron,
>
> Greetings from the Delicious Group.
> Thank you for your e-mail and feedback. Please accept my apologies for the
> less than satisfactory experience.
> We will certainly investigate this and we would not condone any impolite
> language being used on our guests and likewise our staff.
>
> Firstly, please allow me to clarify, that when the café is not fully
> occupied, we do close certain sections, so that the staff may concentrate
> better in serving guests in certain sections, so yes, the area is not
> necessarily reserved and our staff should have convey this accurately.
>
> I would also encourage you, when dining with us and feel that not enough
> attention is paid, to ask for our Manager; Wan (012-6833273) or our
> Assistant Manager; Adi, so that we may rectify your experience immediately.
> My number is also enclosed, should you like to contact me directly.
>
> I do hope that you will allow us to re-invent your experience with us in the
> near future, and please do call in in the future to make arrangements for
> your visit with us.
>
>
> Thank you.
>
> With regards,
>
> Kelvin Lai
> GM - Operations
> The Delicious Group Sdn Bhd (220687-P) (A subsidiary of Eastern &
> Oriental Berhad)
> 72A, Wisma Yeoh Tiong Tee, Jalan Sungai Besi, 57100 Kuala Lumpur Malaysia
> T  603 9221 8266        F  603 9221 7266        M  6012 2711 876 E 
> kelvin@delicious.com.my
> www.thedeliciousgroup.com
>
>
my complaint:
> -----Original Message-----
> From: steron.s@hotmail.com [mailto:steron.s@hotmail.com]
> Sent: Friday, 1 July, 2011 9:46 AM
> To: kelvin@delicious.com.my
> Subject: complaint
>
>
> Title:
> Name: steron
> E-mail: steron.s@hotmail.com
> Phone:
> Message: i have face the most terrible service in \"delicious\" located at
> jalan tun razak.
> the waiter named Junaidi has no mannerly serve us which i feel so insulted
> where this waiter named a customer \"tikus\" when the customer call for
> service. Besides this, this restaurant has also deceived the customer for
> not open the space for the customer when she asked for a near window place
> by saying \" it is under reserved\". non-sense, she has witnessed the whole
> night that there is no one occupying the \"reserved\". i do not know whether
> this is a policy, but u should honestly tell the customer \" the session is
> not open for dining, instead of using some lies\" and the waiter has serve
> us slowly and i can see them chit chatting.
> i hope delicious can do some improvement at this branch because my previous
> experience in midvalley delicious is so good, and that is why i recommend my
> friends to your restaurant. i can seriously tell i hate jalan tun razak
> delicious and never will visit again.
>
> 
i am a tempered customer, lol